Privacy policy

1. What this policy covers

This Privacy Policy explains how Oviq African Market and Foods ("Oviq," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website, create an account, place an order, contact us, or participate in our promotions.

2. Information we collect

• Information you provide, including your name, email address, phone number, delivery or pickup details, account information, order details, support messages, reviews, and marketing preferences.
• Transaction information. Payments are processed by our payment provider; Oviq does not store full payment-card numbers.
• Device and usage information, such as IP address, browser type, pages viewed, referring pages, approximate location, and cookie or similar identifiers.
• Information from service providers, including payment status, delivery and shipment updates, fraud-prevention signals, and analytics.

3. How we use information

We use personal information to provide and improve the site; create and manage accounts; process, prepare, deliver, ship, cancel, refund, and support orders; communicate service updates; prevent fraud and protect the site; comply with law; and send marketing only where permitted and according to your choices.

4. How we share information

We may share only the information reasonably needed with companies that help operate our business, including website hosting, database and authentication, payment processing, local couriers, parcel carriers, email or text-message delivery, analytics, fraud prevention, and professional advisers. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction. We do not sell personal information for money.

Delivery providers receive the recipient and order information needed to quote, route, track, and complete a delivery. Their own privacy policies may also apply to their services.

5. Cookies and analytics

We and our service providers may use cookies or similar technologies to keep you signed in, remember your basket and preferences, secure the site, understand performance, and measure campaigns. Browser controls can limit cookies, but blocking essential cookies may prevent account or checkout features from working.

6. Data retention and security

We retain information only as long as reasonably necessary for the purposes described here, including order fulfillment, customer support, accounting, dispute handling, security, and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.

7. Your choices and rights

You may unsubscribe from promotional email or text messages using the instructions in the message. Service and order messages may still be sent. Depending on where you live, you may have rights to request access, correction, deletion, or a copy of certain personal information, or to appeal a denied request. We may need to verify your identity before completing a request.

8. Children

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child provided information may contact us to request deletion.

9. Changes and contact

We may update this policy as our services or legal obligations change. The effective date shown above identifies the current version. Questions or privacy requests may be sent using Oviq's contact details shown in the footer.